Technical Account Manager, Google Cloud Solutions Expert

hace 6 días

Madrid, Madrid, España Google Inc. A tiempo completo
About the Role

As a Technical Account Manager at Google Inc., you will play a critical part in driving the successful adoption of Google Cloud products among our most critical customers. With your expertise in cloud infrastructure, program management, and enterprise technology implementation, you will lead the strategic and technical facets of their Cloud transformation journey.

Key Responsibilities
  • Accelerate customer adoption of Google Cloud by leading the implementation journey and providing technical guidance.
  • Manage timelines, milestones, migration goals, and business transformation strategies to ensure seamless customer experience.
  • Advocate for customers to overcome adoption blockers and drive new feature development.
  • Develop strategic relationships with key stakeholders, including C-Suite and IT teams, to understand business needs and develop strategic roadmaps.
  • Lead quarterly business reviews and executive sessions to better understand business and technical requirements.
  • Develop best practices and assets based on learnings from customer engagements to support initiatives and accelerate cloud adoption.
  • Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success.
Requirements
  • 5+ years of experience in a customer-facing role with expertise in cloud operations, technical support, escalation management, or IT consulting.
  • Experience in application/workload migration to public cloud providers.
  • Preferred qualifications: Master's degree in a management, technical, or engineering field with customer-facing experience.
  • Excellent communication, presentation, problem-solving, and management skills.
  • Ability to communicate in French or German fluently as this is a customer-facing role that requires interactions with local stakeholders.
About Google Inc.

Google Inc. is a global company that accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology and tools that help developers build more sustainably. Our customers in more than 200 countries and territories trust us as their partner to enable growth and solve their most critical business problems.

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