Customer Service Specialist

hace 7 días

Madrid, Madrid, España Siemens Gamesa A tiempo completo

**Job Summary**

We are seeking a highly skilled Customer Service Specialist to join our team at Siemens Gamesa. As a key member of our After-Sales department, you will provide technical support to customers, contractors, and technicians to resolve equipment incidents.

**Key Responsibilities**

  • Provide technical assistance to clients, contractors, and technicians to resolve equipment incidents
  • Coordinate with contractors and technicians to resolve issues
  • Conduct RCA analysis of repetitive incidents
  • Provide training at all levels on solutions provided by GaE
  • Coordinate with the Engineering department for improvements requests and retrofits

**Requirements**

  • 3 years of experience in a similar role
  • Bachelor's degree in Electronics or Electrical Engineering
  • Office Package, Jira, VPNs proficiency
  • English level B2 or Higher
  • Adaptability, proactive, time management, and prioritization skills

**What We Offer**

  • Opportunity to become part of our mission for sustainability: Clean energy for generations to come
  • Global team of diverse colleagues who share passion for renewable energy
  • Trust and empowerment to make your own ideas reality
  • Personal and professional development to grow internally within our organization
  • Flexible working hours and home-office options
  • Attractive remuneration package and local benefits

**About Siemens Gamesa**

We are a leading global technology company in the renewable energy sector, committed to creating a sustainable future. Our vision is to make real what matters, and we believe in the power of nature and technology to drive positive change.

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