Customer Service Operations Specialist
hace 6 días
We are seeking a highly skilled Customer Service Operations Specialist to join our team at Solutions Decisions. As a key member of our Supply Chain team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support.
Key Responsibilities- Order Integration & Fulfillment: Consolidate order fulfillment information from all sources, track and report on service performance.
- Order Quality Issues: Follow up on order quality issues with sourcing laboratories and coordinate resolution.
- Reporting & Projects: Consolidate service reporting view, monitor and prepare KPIs, orders status and shipping list to track order fulfillment performance.
- Network of Interaction: Collaborate with internal teams, including GV RFH Porto Operations, EMEA Supply Chain, and external partners.
- Educational background in Industrial Engineering, Business Administration, or equivalent internal career progression.
- 3-5 years of experience in Supply Chain/Logistics/Customer Service.
- Hands-on experience supporting a multi-category order-fulfillment operation for retail/e-commerce.
- Technical/functional knowledge of IT systems: ERP, Planning, preferred SAP.
- Experience in data analysis with Microsoft Excel, QlikView, Power BI and similar.
- Languages: English & Spanish: mandatory. Portuguese: Nice to have.
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Supply Chain Customer Service Specialist
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Madrid Centro, Madrid, España DUFRYS A tiempo completoJob SummaryWe are seeking a highly skilled Supply Chain Customer Service Specialist to join our team at Dufrys. As a key member of our operations team, you will be responsible for ensuring seamless customer service and support across our global supply chain.Key ResponsibilitiesMonitor and analyze order line fill rates to identify areas for improvementAct as...
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Supply Chain Customer Service Specialist
hace 5 días
Madrid Centro, Madrid, España DUFRYS A tiempo completoJob SummaryWe are seeking a highly skilled Supply Chain Customer Service Specialist to join our team at Dufrys. As a key member of our operations team, you will be responsible for ensuring seamless customer service and support across our global supply chain.Key ResponsibilitiesMonitor and analyze order line fill rates to identify areas for improvementAct as...
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Customer Service Specialist
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Madrid Centro, Madrid, España Solutions Decisions A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions Decisions. As a key member of our Supply Chain team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support.Key ResponsibilitiesOrder Integration & Fulfillment: Consolidate order fulfillment...
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Customer Service Specialist
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Madrid Centro, Madrid, España Solutions Decisions A tiempo completoAbout the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions Decisions. As a key member of our Supply Chain team, you will be responsible for ensuring the efficient flow of orders and providing logistics customer service support.Key ResponsibilitiesOrder Integration & Fulfillment: Consolidate order fulfillment...
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