Customer Service Representative
hace 2 meses
At Eurofirms, we are seeking a highly skilled Customer Service L2 Operations Specialist to play a key role in the success of our business. As a member of our dynamic team, you will be responsible for ensuring that our customers receive the best possible experience.
Key Responsibilities:
- Handle all types of escalation tickets in a timely manner to resolve customer issues.
- Communicate with different departments to resolve customer issues and provide updates throughout the resolution process.
- Develop improvement actions in a timely manner and coordinate related departments to solve problems.
- Monitor ongoing customer interactions with our product to ensure customer needs are being met and all services are aligned.
Requirements:
- Excellent communication skills and ability to work in a multi-culture environment.
- Customer Service working experience is preferred.
- Familiarity with Salesforces, Innso, and other customer service tools is preferred.
- Proficiency in office software applications, Word, and Excel.
About Eurofirms:
We are a dynamic company that values our customers and strives to provide the best possible experience. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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