Customer Service Representative

hace 2 meses


Madrid, Madrid, España Eurofirms A tiempo completo
Customer Service L2 Operations Specialist

At Eurofirms, we are seeking a highly skilled Customer Service L2 Operations Specialist to play a key role in the success of our business. As a member of our dynamic team, you will be responsible for ensuring that our customers receive the best possible experience.

Key Responsibilities:

  • Handle all types of escalation tickets in a timely manner to resolve customer issues.
  • Communicate with different departments to resolve customer issues and provide updates throughout the resolution process.
  • Develop improvement actions in a timely manner and coordinate related departments to solve problems.
  • Monitor ongoing customer interactions with our product to ensure customer needs are being met and all services are aligned.

Requirements:

  • Excellent communication skills and ability to work in a multi-culture environment.
  • Customer Service working experience is preferred.
  • Familiarity with Salesforces, Innso, and other customer service tools is preferred.
  • Proficiency in office software applications, Word, and Excel.

About Eurofirms:

We are a dynamic company that values our customers and strives to provide the best possible experience. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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