Customer Service Representative

hace 6 horas

Madrid, Madrid, España Nutreco A tiempo completo
Job Description:

The Customer Service Representative plays a crucial role in ensuring customer satisfaction and commercial targets are met. This involves handling advisory and commercial customer requests, both reactively and proactively, in line with relevant guidelines.

Key responsibilities include:

  • Accepting and processing incoming orders
  • Answering questions and solving problems related to orders
  • Addressing customer complaints and ensuring timely and correct delivery of relevant information to administration, purchasing, and forwarding
  • Updating product data in relevant systems, including processing price indexations and adjustments

The Customer Service Representative role is located within the Customer Service department of an OpCo, which handles orders and provides coordination with customers about products, delivery options, and complaints.

The client base may include a variety of customers, from independent clients as distributors to individual farmers and customers covered by a key account.

The product portfolio, the number of different products/formulations, and the geographical scope (countries/regions served) of the OpCo define the complexity of the role of Customer Service Representative.

At levels IV and V, the role of the Customer Service Representative may include team leader/supervisory responsibilities for levels below, planning, coordinating, and supervising the activities in the Customer Services team, in order to plan and realize the day-to-day activities and optimal work distribution within the team.

Key Skills:

  • Excellent customer communication and problem-solving skills
  • Ability to work in a team environment and provide support to colleagues
  • Strong analytical and organizational skills
  • Proficiency in using automated systems for order processing and data management

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