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Customer Service Specialist

hace 2 meses

Madrid, Madrid, España Siemens Gamesa A tiempo completo

Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at Siemens Gamesa. As a key member of our After-Sales department, you will provide technical support to customers, contractors, and technicians to resolve equipment incidents.

Key Responsibilities

  • Provide technical assistance to clients, contractors, and technicians to resolve equipment incidents
  • Coordinate with contractors and technicians to resolve issues
  • Conduct RCA analysis of repetitive incidents
  • Provide training to teams on equipment solutions
  • Coordinate with the Engineering department for improvements and retrofits

Requirements

  • 3 years of experience in a similar role
  • Bachelor's degree in Electronics or Electrical Engineering
  • Proficiency in Office Package, Jira, and VPNs
  • English language proficiency at B2 or higher level
  • Adaptability, proactive attitude, and strong time management skills

What We Offer

  • Opportunity to work with a global team of diverse colleagues
  • Trust and empowerment to make your own ideas a reality
  • Personal and professional development opportunities
  • Flexible working hours and home-office options
  • Attractive remuneration package and local benefits

About Siemens Gamesa

We are a leading provider of renewable energy solutions, committed to creating a sustainable future. Our team is passionate about making a positive impact on the environment and society.