Customer Service Specialist
hace 2 días
Imperial Brands PLC is seeking a motivated and detail-oriented Customer Service Specialist to support our Customer Service Manager and ensure seamless customer processes.
Key Responsibilities:- Data Management: Prepare and manage customer service data across all digital platforms and ERPs.
- Order Processing: Check customer orders, pricing, rebates, and RSKU allocation to ensure accurate product delivery.
- Execution: Handle delivery notes, invoicing, and monthly closing tasks for local plants.
- Complaint Resolution: Receive, track, and resolve customer complaints, coordinating with other departments as needed.
- Collaboration: Work closely with Customer Service in the HUB and E2E Cluster Logistics, and support stock obsolescence management with Sales.
- Strong collaboration and interpersonal skills.
- Proficient in Excel, SAP/APO, and Power BI.
- Fluency in English and Spanish.
- Ability to work between interfaces and manage processes effectively.
- Driven, proactive, accountable, decisive, and focused.
In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme, and many extras including generous holiday entitlement and hybrid/flexible working opportunities as well as inspiring places to work and collaborate with purpose.
At Imperial, we are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs, and of neuro divergence. We give fair and equal consideration to all our applicants.
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