Customer Service Specialist German

hace 2 días

Madrid, Madrid, España Brambles A tiempo completo

CHEP is a global leader in the supply chain and logistics industry, with a presence in over 55 countries and a team of 11,000 employees. We are committed to helping our customers move goods more efficiently, safely, and with less environmental impact through our pioneering and sustainable share-and-reuse business model.

Job Description

We are seeking a highly skilled and motivated Customer Care Flexible Specialist to join our European CS team. The ideal candidate will have excellent German language skills and be able to communicate effectively with customers in a fast-paced environment. The Customer Care Flexible Specialist will be responsible for delivering an excellent customer experience by monitoring and playing a role in all areas related to responsiveness to customer and service through the whole customer journey.

Key Responsibilities

  • Provide exceptional customer service to customers in German
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues
  • Monitor and report on customer feedback and sentiment

Requirements

  • Excellent German language skills
  • 3-5 years of experience in customer service or a related field
  • Ability to work in a fast-paced environment
  • Strong communication and problem-solving skills

We are an Equal Opportunity Employer

CHEP is committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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