German Customer Service Representative in Madrid
hace 22 horas
We are seeking a highly skilled German Customer Service Specialist to join our team in Madrid. As a key member of our customer service team, you will be responsible for providing exceptional service to our German-speaking clients through various communication channels.
Responsibilities- Provide customer service related to banking issues, account opening, access password locks, transfers, and other banking-related topics.
- Manage back office tasks such as responding to emails, WhatsApp messages, and other customer inquiries.
- Offer banking products and services to our clients, ensuring they are aware of the benefits and features of our products.
- Ensure compliance with regulatory requirements, transparency, and client protection standards.
- Report and follow up on any anomalies or issues that arise during the application process.
- Meet quality standards and sales objectives set by the company.
- Native or near-native proficiency in German (C2 level).
- Excellent English language skills (C1 level).
- Relevant studies in Business Administration, Mathematics, or Law.
- Proficiency in MS Office (Excel, Word, PowerPoint, Access).
- Experience in banking is a plus, but not mandatory.
- Part-time schedule with 38.5 hours per week, Monday to Sunday (2 days off per week).
- Competitive salary of 20,730 euros gross annually.
- Annual vacations: 32 calendar days.
- Opportunity to work with a leading service provider in the world.
- Indefinite contract.
- Referral program: bring a friend and receive a bonus (up to 2,000 euros).
If you are interested in learning more about this opportunity and our company, please apply, and a recruiter will contact you via email or LinkedIn.
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