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German Customer Service Representative
hace 2 meses
{"h1": "Customer Service Representative - German Market", "p": "Are you looking for a new challenge in the financial services industry? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for the German market. In this role, you will be responsible for providing top-notch service to our clients, addressing their banking-related issues, and promoting our innovative digital banking products.
Responsibilities:
* Provide customer service for banking-related issues such as account opening, password locks, transfers, etc.
* Manage back-office tasks, including responding to emails and WhatsApp messages.
* Present and promote banking products.
* Adhere to transparency requirements, service information, and client protection regulations related to investment products.
* Report and follow up on application anomalies.
* Meet quality standards and sales objectives set by the entity.
Requirements:
* Education: Preferred studies in Business Administration, Mathematics, or Law.
* Proficient in MS Office (Excel, Word, PowerPoint, Access).
* Native-level proficiency in German.
* Good level of English.
* Fluency in Spanish is considered a plus.
Skills and Competencies:
* Customer-oriented with empathy and active listening skills.
* Excellent oral and written communication skills.
* Analytical capacity and ability to autonomously acquire new knowledge.
* Commercial acumen and adept at dialogue with clients, companies, or groups.
* Strong problem-solving skills.
* Team player with a proactive and results-oriented attitude.
* Ability to plan, organize, and thrive under pressure.
* Initiative, autonomy, and a positive \"I can\" attitude.
* Flexibility and adaptability to changing environments and new technologies.
Experience:
* Banking experience is valuable (but not mandatory).
Benefits:
* Full-time position (39 hours/week)
* Permanent employment contract
* Interesting Referral Program
* Competitive salary
* Opportunity to work with the world's largest service provider
* Real prospects for career advancement within the company
Location:
Madrid (Spain)
"}
