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Customer Service Representative
hace 2 meses
At Eurofirms, we are committed to delivering exceptional customer experiences. As a Customer Service L2 Operations Specialist, you will play a vital role in ensuring our customers receive the best possible service.
Key Responsibilities:- Escalation Management: Handle complex customer issues in a timely and professional manner, providing solutions to Call Center agents.
- Communication and Collaboration: Work with various departments to resolve customer complaints, ensuring seamless communication and resolution.
- Customer Relationship Management: Develop and maintain strong relationships with customers, providing updates throughout the resolution process.
- Process Improvement: Identify areas for improvement and implement changes to enhance customer satisfaction and experience.
- Technical Skills: Familiarity with customer service tools, such as Salesforce and Innso, and proficiency in Microsoft Office applications.
We are looking for a highly skilled and motivated individual to join our dynamic team. If you have a passion for delivering exceptional customer experiences and possess excellent communication skills, we encourage you to apply.
