Customer Service Specialist

hace 2 días


Madrid, Madrid, España Solutions & Decisions A tiempo completo
Job Description

We are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. This role is responsible for ensuring the efficient flow of orders and providing logistics customer service support for our KABU flows supported by the GV Porto Retail Hub.

Key Responsibilities:
  • Consolidate order fulfillment information from all sources of supply/laboratories, track and report on service performance.
  • Track the correct integration of orders into the corresponding systems, analyze, and coordinate correction of problematic orders with corresponding teams.
  • Support invoicing issues and create credit notes in coordination with the Finance team.
  • Coordinate with the supply & inventory specialist on product shortages in the RFH site and follow up recovery plans.
  • Organize and follow up recovery plans with the regional OP&F; and sourcing labs when service is attacked.
Requirements:
  • Educational background in Industrial Engineering, Business Administration, or equivalent internal career progression.
  • Good to have a Master Supply Chain.
  • From 3 to 5 years of experience in Supply Chain/Logistics/Customer Service.
  • Hands-on experience supporting a multi-category order-fulfillment operation for retail/e-commerce and working with warehouse, logistics, supplier teams, master data/IT.
Technical/Functional Knowledge:
  • ERP, Planning, preferred SAP.
  • Experience in data analysis with Microsoft Excel, QlikView, Power BI, and similar.
Languages:
  • English & Spanish: mandatory.
  • Portuguese: nice to have.


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