Customer Service Specialist
hace 7 días
We are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. This role is responsible for ensuring the efficient flow of orders and providing logistics customer service support for our global clients.
The ideal candidate will have a strong background in supply chain management and excellent communication skills. They will be responsible for consolidating order fulfillment information, tracking and reporting on service performance, and coordinating with internal teams to resolve any issues that may arise.
This is a fantastic opportunity for a motivated and detail-oriented individual to join our team and contribute to the success of our business.
Key Responsibilities:
- Consolidate order fulfillment information from all sources of supply/laboratories
- Track and report on service performance
- Coordinate with internal teams to resolve any issues that may arise
- Support invoicing issues and create credit notes in coordination with the Finance team
- Coordinate with the supply & inventory specialist on product shortages in the RFH site
Requirements:
- Educational background in Industrial Engineering, Business Administration, or equivalent internal career progression
- Good to have a Master Supply Chain
- From 3 to 5 years of experience in Supply Chain/Logistics/Customer Service
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