Customer Service Specialist
hace 6 días
Job Summary
We are seeking a highly skilled Customer Service Specialist to join our team at Siemens Gamesa. As a key member of our After-Sales department, you will provide technical support to customers, contractors, and technicians to resolve equipment incidents.
Key Responsibilities
- Provide technical assistance to clients, contractors, and technicians to resolve equipment incidents
- Coordinate with contractors and technicians to resolve issues
- Conduct RCA analysis of repetitive incidents
- Provide training to teams on equipment solutions
- Coordinate with the Engineering department for improvements and retrofits
Requirements
- 3 years of experience in a similar role
- Bachelor's degree in Electronics or Electrical Engineering
- Proficiency in Office Package, Jira, and VPNs
- English language proficiency at B2 or higher level
- Adaptability, proactive attitude, and strong time management skills
What We Offer
- Opportunity to work with a global team of diverse colleagues
- Trust and empowerment to make your own ideas a reality
- Personal and professional development opportunities
- Flexible working hours and home-office options
- Attractive remuneration package and local benefits
About Siemens Gamesa
We are a leading provider of renewable energy solutions, committed to creating a sustainable future. Our team is passionate about making a positive impact on the environment and society.
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