Customer Service Representative
hace 1 semana
Job Summary
We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Jet2. As a key member of our Ground Operations Team, you will be responsible for providing exceptional customer service and administrative support to our customers and colleagues.
Key Responsibilities:
- Maintain accurate and up-to-date staff records, stock levels, and uniform ordering
- Support the operation with tasks such as overtime processing, colleague car parking, temporary ID processing, and colleague rostering
- Play a key role in supporting recruitment activity, ensuring a smooth and consistent process
- Perform ad hoc tasks, including managing petty cash and processing invoices
Requirements:
- Strong background in administration and proficiency in Microsoft packages, including Word, Excel, and Outlook
- Excellent planning and organizational skills, with meticulous attention to detail
- Strong verbal and written communication skills, with a strong teamwork ethos
- Knowledge of airport and passenger operations processes, with experience in an airport environment an advantage
- Fluency in English and Spanish
What We Offer:
- Competitive salary, with annual pay review
- 45 days holiday entitlement per annum, including Bank Holidays
- 3 x salary life assurance
- Generous Discretionary Profit Share Scheme
About Us:
Jet2 is a leading leisure airline and tour operator, operating scheduled flights to holiday destinations in the Mediterranean, the Canary Islands, and European Leisure Cities from our 12 UK bases. We are a dynamic and forward-thinking business, committed to providing exceptional customer service and creating memorable holiday experiences for our customers.
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