Customer Service Representative

hace 5 días


Palma, Baleares, España Avedo A tiempo completo

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Avedo. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Your Key Responsibilities

  • Provide first-line technical support via phone and email to resolve customer issues and troubleshoot hardware problems.
  • Dispatch tickets to our technical team and ensure timely resolution of customer requests.
  • Complete service requests and maintain accurate records of customer interactions.
  • Report on incidents and service requests to ensure continuous improvement of our support processes.
  • Utilize our mail systems to communicate with customers and internal teams.

Your Ideal Profile

  • Excellent communication skills in Swedish and English, with the ability to articulate complex technical information in a clear and concise manner.
  • Strong working knowledge of Microsoft Office and other productivity tools.
  • High degree of self-motivation and willingness to learn and adapt to new technologies and processes.
  • Ability to work independently and as part of a team, with a strong focus on customer satisfaction.

What We Offer

  • Permanent employment in a full-time or part-time capacity.
  • A fixed, season-independent salary from day one, plus performance-related bonuses.
  • The option to work from home after successful induction (excluding the Canary Islands as a place of work).
  • A straightforward entry into the role through professional and remunerated induction and training.
  • Free private supplementary health insurance.
  • Regular company events and team-building activities.


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