Customer Service Representative
hace 5 días
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Avedo. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Your Key Responsibilities
- Provide first-line technical support via phone and email to resolve customer issues and troubleshoot hardware problems.
- Dispatch tickets to our technical team and ensure timely resolution of customer requests.
- Complete service requests and maintain accurate records of customer interactions.
- Report on incidents and service requests to ensure continuous improvement of our support processes.
- Utilize our mail systems to communicate with customers and internal teams.
Your Ideal Profile
- Excellent communication skills in Swedish and English, with the ability to articulate complex technical information in a clear and concise manner.
- Strong working knowledge of Microsoft Office and other productivity tools.
- High degree of self-motivation and willingness to learn and adapt to new technologies and processes.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
What We Offer
- Permanent employment in a full-time or part-time capacity.
- A fixed, season-independent salary from day one, plus performance-related bonuses.
- The option to work from home after successful induction (excluding the Canary Islands as a place of work).
- A straightforward entry into the role through professional and remunerated induction and training.
- Free private supplementary health insurance.
- Regular company events and team-building activities.
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