Customer Service Representative

hace 6 días


Palma, Baleares, España Traveltechessentialist A tiempo completo

Job Summary

We are seeking a highly skilled Customer Care Agent to join our team at Traveltechessentialist. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving technical issues in a timely and efficient manner.

Key Responsibilities:

  • Review and resolve customer issues in a professional and courteous manner
  • Organize and assign tickets to the corresponding project
  • Register all service conversations between customers and development teams
  • Monitor and follow issue evolution and due dates
  • Activate new connections for new or existing customers
  • First point of contact for customers
  • Appropriate issue scaling
  • Maintain and update customer tickets
  • Accompany customers throughout the ticket resolution process
  • Ensure all necessary information is registered until the issue is solved
  • Develop and improve Help Desk procedures
  • Onboard customers following Customer Success requests

Requirements:

  • At least 1 year of experience in customer support
  • Kanban (pull) skills, able to self-assign tasks
  • Flexibility, able to adapt to each type of issue and each department
  • Capacity to avoid development interruptions
  • Seek solutions to generate an impact on customers
  • Customer service and care-oriented
  • Languages: English (mainly written) and Spanish

What We Offer:

  • Young growing but highly skilled company
  • Career opportunities and personal growth
  • Great working environment
  • Flexible working time
  • Hybrid options
  • Easy access to our offices


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