Customer Service Representative
hace 6 días
**About the Role**
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Avedo. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide first-line technical support via phone and email for hardware and software issues
- Dispatch tickets to second-line support and technical teams
- Complete service requests and report on incidents and service requests
- Utilize mail systems to communicate with clients and internal teams
Requirements:
- Excellent communication skills and a strong service mentality
- Very good knowledge of Swedish and English languages
- Good working knowledge of MS Office
- High degree of self-motivation and willingness to learn
- Ability to work independently and grasp things quickly
What We Offer:
- Permanent employment in full-time or part-time capacity
- Fixed, season-independent salary from day one, plus performance-related bonus
- Option to work from home after successful induction (Canary Islands excluded as a place of work)
- Uncomplicated entry into the job through professional and remunerated induction and training
- Free private supplementary health insurance
- Big company parties and individual team events
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