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Customer Service Representative
hace 2 meses
Job Summary
We are seeking a highly skilled Customer Care Agent to join our team at Traveltechessentialist. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and resolving technical issues in a timely and efficient manner.
Key Responsibilities:
- Review and resolve customer issues in a professional and courteous manner
- Organize and assign tickets to the corresponding project
- Register all service conversations between customers and development teams
- Monitor and follow issue evolution and due dates
- Activate new connections for new or existing customers
- First point of contact for customers
- Appropriate issue scaling
- Maintain and update customer tickets
- Accompany customers throughout the ticket resolution process
- Ensure all necessary information is registered until the issue is solved
- Develop and improve Help Desk procedures
- Onboard customers following Customer Success requests
Requirements:
- At least 1 year of experience in customer support
- Kanban (pull) skills, able to self-assign tasks
- Flexibility, able to adapt to each type of issue and each department
- Capacity to avoid development interruptions
- Seek solutions to generate an impact on customers
- Customer service and care-oriented
- Languages: English (mainly written) and Spanish
What We Offer:
- Young growing but highly skilled company
- Career opportunities and personal growth
- Great working environment
- Flexible working time
- Hybrid options
- Easy access to our offices
