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Customer Service Representative
hace 2 meses
Benefits of Working with Avedo
We offer a range of benefits to our employees, including:
- Permanent employment in a full-time or part-time capacity
- A fixed, season-independent salary from day one, plus a performance-related bonus
- The option to work from home after a successful induction (excluding the Canary Islands as a place of work)
- Uncomplicated entry into the job through professional and remunerated induction and training
- Free private supplementary health insurance
- Regular company parties and individual team events
Key Responsibilities
As a Customer Support Specialist at Avedo, your key responsibilities will include:
- Providing first-line support through phone for technical issues and hardware troubleshooting
- Dispatching tickets between second-line support and the technical team
- Completing service requests
- Reporting on incidents and service requests
- Utilizing mail systems
Requirements and Qualifications
To be successful in this role, you will need:
- Very good knowledge of Swedish and English
- Good working knowledge of MS Office
- Strong communication skills and a service-oriented mentality
- A high degree of self-motivation and a willingness to learn
- The ability to work independently and grasp things quickly
