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Customer Service Representative
hace 2 meses
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist at Avedo. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide first-line technical support via phone for hardware troubleshooting and technical issues
- Dispatch tickets between second-line support and technical teams
- Complete service requests and report on incidents and service requests
- Utilize mail systems for communication
Requirements
- Excellent knowledge of Swedish and English languages
- Good working knowledge of MS Office
- Strong communication skills and service mentality
- High degree of self-motivation and willingness to learn
- Ability to work independently and grasp things quickly
What We Offer
- Permanent employment in full-time or part-time capacity
- Fixed, season-independent salary from day one, plus performance-related bonus
- Option to work from home after successful induction (Canary Islands excluded as a place of work)
- Uncomplicated entry into the job through professional and remunerated induction and training
- Free private supplementary health insurance
- Big company parties and individual team events