Customer Support Specialist
hace 7 días
About Avedo
Avedo is a dynamic and innovative company that values its employees and provides a supportive work environment.
Job Summary
We are seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional support to our customers through phone and email.
Key Responsibilities
• Provide first-line support for technical issues and hardware troubleshooting
• Dispatch tickets between second-line support and technical teams
• Complete service requests in a timely and efficient manner
• Report on incidents and service requests
• Utilize mail systems to communicate with customers and teams
Requirements
• Excellent knowledge of Swedish and English languages
• Good working knowledge of MS Office
• Strong communication skills and service mentality
• High degree of self-motivation and willingness to learn
• Ability to work independently and grasp things quickly
What We Offer
• Permanent employment in full-time or part-time
• Fixed, season-independent salary from day one, plus performance-related bonus
• Option to work from home after successful induction
• Uncomplicated entry into the job through professional and remunerated induction and training
• Free private supplementary health insurance
• Opportunities for professional growth and development
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