UK English Fashion Customer Support Specialist
hace 4 semanas
We are currently seeking a dedicated Fashion Customer Support Specialist with proficiency in UK English to join our Customer Care team.
KEY RESPONSIBILITIES
- Provide expert advisory and assistance to our premium international clientele regarding their orders.
- Respond to customer inquiries via phone and email.
- Deliver exceptional customer service, leveraging a comprehensive understanding of the e-commerce landscape.
- Engage in the ongoing enhancement of internal operational processes.
- Collaborate closely with our Payment, Warehouse, and Shipping teams.
IDEAL CANDIDATE PROFILE
- Fluent in UK English, both spoken and written; additional languages are a plus.
- Prior experience in customer service or a related field is preferred.
- Proficient in computer applications, particularly MS Office.
- Detail-oriented with a strong sense of responsibility regarding customer data.
- Adaptable and capable of thriving in high-pressure environments, with strong teamwork skills.
- Proactive with excellent organizational and time management abilities.
BENEFITS OFFERED
- Generous holiday allowance, starting at 28 days, increasing with tenure.
- Flexible work arrangements, including remote work options.
- Access to language and e-learning programs.
- Employee discounts on products.
- Flexible benefits package including meal vouchers, transport allowances, and childcare support.
- Discounted memberships for selected fitness platforms and gyms.
- Comprehensive private health insurance.
- Support for mental health and well-being.
- Opportunity to participate in an Employee Share Purchase Plan.
ABOUT US
Mytheresa stands as a premier global digital luxury shopping platform, renowned for its exceptional focus on high-end luxury consumers, exclusive product offerings, and superior service operations.
With a diverse workforce of over 1,200 employees from more than 70 countries, we are committed to delivering an unparalleled shopping experience.
At Mytheresa, we value diversity and inclusivity, prioritizing expertise and motivation over individual backgrounds. We are dedicated to ensuring a swift and equitable hiring process.
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