Customer Support Specialist

hace 2 semanas

Ceuta, Ceuta, España Supportyourapp A tiempo completo

About Us

SupportYourApp is a leading provider of premium outsourced customer support and CX services for tech companies worldwide. With over 10 years of experience, we have established ourselves as an industry leader, working with clients from over 30 countries and speaking over 60 languages.

Our Culture

We treat our team members like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. We welcome people with various backgrounds and experiences, and we're committed to creating a diverse and inclusive international environment.

About the Role

We're seeking a highly skilled Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer support via email, building positive and long-lasting relationships with customers, and effectively managing and following up on inquiries.

Key Responsibilities

  • Provide exceptional customer support via email
  • Build positive and long-lasting relationships with customers
  • Effectively manage and follow up on inquiries
  • Stay up-to-date with general market conditions
  • Work securely with customers' sensitive information
  • Apply the latest customer happiness practices
  • Maintain working knowledge of our clients' products and services
  • Continuously seek improvement to enhance the team's performance

Requirements

  • Excellent Spanish and English language skills (C1 level for both is a must)
  • Advanced Excel skills
  • Experience in logistics or transportation
  • Logical thinking and analytical skills
  • Positive and responsible attitude
  • Personal laptop or computer (preferably Windows laptop with 16Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Preferred Qualifications

  • Experience with CRM systems
  • Proven knowledge in writing code (Python preferably)
  • Proficient in standard logistics software

What We Offer

  • Fixed schedule: Monday to Friday, 10 AM–6 PM, Spain time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

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