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Technical Support Specialist
hace 2 meses
Job Overview
SupportYourApp is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support via various communication channels.
Key Responsibilities
- Provide technical assistance to customers via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date with product knowledge and technical developments
- Meet or exceed customer satisfaction targets
Requirements
- Excellent communication and interpersonal skills
- Strong technical skills and ability to learn new technologies quickly
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Fluency in Spanish and English (C1 level required)
- Advanced Excel skills and experience with CRM systems
What We Offer
- Competitive salary and benefits package
- Opportunity to work with a global company and diverse team
- Professional development and training opportunities
- Flexible work arrangements and remote work options
About Us
SupportYourApp is a leading provider of technical support and customer experience services. We work with clients from around the world and are committed to delivering exceptional customer experiences.
