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Technical Support Specialist
hace 2 meses
About Microsoft
Microsoft is a leader in the technology industry, committed to delivering innovative solutions that empower individuals and organizations to achieve their full potential.
Customer Success Organization
The Customer Success organization at Microsoft is responsible for building trust and confidence with our customers through delivering exceptional support experiences.
Technical Support Lead Role
We are seeking a highly skilled Technical Support Lead to join our team. As a Technical Support Lead, you will be a trusted advisor to our largest and most strategic customers, providing expert technical support and guidance to help them overcome complex technical challenges.
Key Responsibilities
- Provide technical support and guidance to customers on a wide range of technical issues, including cloud-based solutions and Microsoft products.
- Work closely with customer success account managers and account teams to understand customer needs and develop strategic programs to deliver world-class customer support outcomes.
- Develop and maintain deep knowledge of Microsoft products and services, including Azure, Identity, M365, CoPilot, Security, and Management.
- Collaborate with cross-functional teams to identify and resolve complex technical issues.
- Manage highly complex levels of escalated problems, involving a broad range of technical issues.
Requirements
- Deep technical knowledge of cloud-based solutions and Microsoft products.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong business acumen and understanding of customer needs.
What We Offer
As a Technical Support Lead at Microsoft, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a meaningful impact on our customers' success.
