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Bilingual Customer Support Specialist
hace 3 meses
We are seeking a dedicated Spanish Language Customer Support Specialist to join our dynamic team in the growing Customer Support Division. This role is pivotal in the e-commerce sector, where you will deliver outstanding assistance to a diverse range of international clients and their enterprises. Our organization prides itself on its workforce, viewing employees as the cornerstone of our success. We are committed to nurturing high-potential talent, facilitating both professional and personal growth.
Our client operates on a global scale, with offices in various international locations.
Your primary responsibilities as the Spanish Language Customer Support Specialist will encompass:
- Addressing customer inquiries through phone, email, and live chat in Spanish.
- Managing all incoming and outgoing communications in a multimedia context.
- Recording relevant information in appropriate databases.
- Establishing and nurturing customer relationships.
- Resolving issues and providing troubleshooting support during your shifts.
- Handling customer-related inquiries and taking full ownership of them.
- Carrying out additional tasks as directed by management or shift leaders.
Qualifications
To qualify for this Spanish Language Customer Support Specialist position, candidates should possess:
- Native proficiency in Spanish.
- Fluency in both English and Spanish (speaking, reading, and writing).
- Willingness to work in rotating shifts.
- A completed high school education.
- A minimum of one year of relevant work experience.
If you fulfill the criteria for this Spanish Language Customer Support Specialist role, we encourage you to submit your CV for consideration.
