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Renewal Specialist
hace 2 meses
About Liferay
Liferay, Inc. is a pioneering B2B enterprise software company with a global presence, boasting a diverse workforce of over 1,200 employees across various regions. As a renowned provider of cutting-edge enterprise open source technologies, we have been recognized by industry leaders for empowering businesses worldwide to tackle complex digital challenges. Our Liferay Experience Cloud is a comprehensive solution that integrates our Liferay DXP and cloud platform capabilities with built-in analytics and B2B commerce functionality, enabling businesses to accelerate innovation and reduce time-to-market. Our notable clients include Airbus, US Bank, Honda, and Desjardins.
About You and this Role
You will be part of a cross-functional team driving growth and retention. As a self-starter with a proactive approach, you will engage with internal customers to drive the retention of existing Liferay customer subscriptions in an assigned book of business. Your key objectives will include driving higher renewal revenues, increasing average contract value and multi-year agreement mix, partnering with Account Management and Customer Success teams, and providing accurate updates on sales activities and forecasts.
Key Responsibilities
- Driving Higher Renewal Revenues: Directly responsible for renewal contract opportunities, revenue, and renewal rates for assigned book of business. Responsible for all operational tasks related to the renewals process, including cross-functional coordination, administration, paperwork, and customer communications.
- Increasing Average Contract Value and Multi-Year Agreement Mix: Responsible for negotiating incremental contract value and term-length directly with customers. Ensure you meet SLAs outlined in the Playbook regarding subscription renewal dates and processes to support the Customer Success and Account Management teams.
- Partner with Account Management and Customer Success teams to ensure customer retention of active subscriptions.
- Provide accurate weekly and monthly updates on sales activities, forecasts, and pipeline reviews by creating reports from Salesforce, Clari, and other tools.
- Ability to independently assess a problem and bring solution options to the table in order to work to a resolution.
- Approach subscription renewals in a detailed-oriented and timely fashion, with demonstration of strong time management skills.
- Strong interpersonal skills to maintain your internal and external customer relationships.
- Excellent communication skills, both in written and verbal format.
- Exhibit Liferay Core Values (Grow and Get Better, Produce Excellence, Value People, and Servant Leadership).
Preferred Qualifications
University degree or equivalent experience. Humble team member who brings out the best in others. Experience working with software sales, particularly subscription or licensing renewals. Experience collaborating with finance, legal, and operations teams. Experience using Salesforce. Proficiency with Microsoft Office (Word, Excel, PowerPoint) and GSuite (Google Docs, Sheets, Slides).
What We Offer
Salary package with competitive benefits according to qualifications and experience. Opportunities to take responsibility, grow professionally, and stay nerdy. A positive and collaborative work culture.
