Sales Operations Specialist II

hace 1 semana


Madrid, Madrid, España Ansys A tiempo completo

Job Summary

The Sales & Order Operations Specialist II is a key member of the Ansys team, responsible for managing the end-to-end process for renewal and new sales. This role involves performing duties for department managers, partnering with an assigned team of account managers to support sales cycle and business objectives, and acting as the primary point of contact for internal and external customers.

Key Responsibilities

Project Management: Subject Matter Expert - Designated Go-To on the team for specific topics for new and existing Sales & Order Operations staff. Independently own/manage a topic by expanding knowledge base in a designated area, train new and existing Sales & Order Operations staff; create and maintain training materials, develop and/or enhance presentation skills, suggest improvements to current reference materials.

Sales Cycle and Related Workflow Responsibilities: Preparation of quotation proposals, legal forms, and licensing requests. Reviews quotations for completeness and in accordance with GAAP, accuracy, and adherence to company policy for new and renewal sales efforts. Partnering with an assigned group of Account Managers, prepare, review, process and expedite sales orders and related workflow and services.

Customer Support: Act as the primary contact for ANSYS customer needs; responding to questions on order status, account issues; license configuration, etc. for all new and renewal software orders. Administers all renewal opportunities within the CRM; including revenue reconciliation activities; creating sales queries/reports to track opportunities, following up with customers and maintaining an accurate renewal forecast within the CRM.

Collaboration: Involve appropriate customers and internal groups (Account Managers, inside sales, Legal, Business Operations, etc.) to assure timely submission and processing of revenue. Research and understand historical accounts, product order history, discounting and/or special pricing situations to help with quote proposal generation as needed.

Requirements

This role requires knowledge and accurate execution of company policies and procedures. The ideal candidate will have strong project management skills, excellent communication and interpersonal skills, and the ability to work in a fast-paced environment.



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