Client Success Consultant

hace 3 semanas


Barcelona, Barcelona, España SAP A tiempo completo

Empowering Global Success

At SAP, we are dedicated to fostering a culture that promotes innovation and collaboration among our employees. Our commitment to creating a diverse workplace that values flexibility and aligns with our mission is at the forefront of our operations. We prioritize a supportive team environment that emphasizes continuous learning, recognizes individual contributions, and offers a variety of benefits tailored to your needs.

Your Role

The Client Success Consultant (CSC) for SAP Signavio is tasked with the comprehensive management of designated Cloud customer accounts within the EMEA Region. This role encompasses the development of account management strategies and engagement plans aimed at ensuring sustainable growth and value for both our customers and SAP. The CSC will act as the primary liaison for customers, ensuring their satisfaction through effective issue resolution and escalation management. Responsibilities include:

  • Overseeing the overall customer relationship in close collaboration with the sales team.
  • Ensuring customer success, including renewals, adoption of SAP Signavio solutions, and overall customer satisfaction.
  • Creating a collaborative success plan aligned with the customer's business objectives.
  • Maintaining strategic alignment with customers to drive goal achievement.
  • Conducting regular customer reviews to assess progress.
  • Identifying renewal risks and working with internal teams to facilitate successful renewals.
  • Spotting upsell opportunities to enhance customer engagement.
  • Acting as a conduit between product management and customers to influence product development.
  • Representing the voice of the customer by sharing insights on usage and challenges with the SAP Signavio Product team.
  • Collaborating with Professional Services to support customer enablement and deployment.
  • Utilizing customer relationships for references and marketing narratives while identifying commercial opportunities.

Your Qualifications

  • Experience in business process management or consulting.
  • Background in Customer Success Management or Technical Account Management.
  • Extensive experience in large-scale enterprise transformations, focusing on implementation and value realization.
  • Proven ability to build strong relationships and lead discussions at all organizational levels.
  • In-depth knowledge of SaaS Business Process Management technologies or closely related fields.
  • Demonstrated capability to prioritize effectively in complex problem-solving situations.

Collaborative Innovation

SAP's innovations empower over 400,000 customers globally to enhance collaboration and leverage business insights effectively. With a legacy in enterprise resource planning (ERP) software, SAP has transformed into a leader in comprehensive business application software and services, including database management, analytics, intelligent technologies, and experience management. As a cloud-centric organization with a vast user base and a commitment to personal development, we are focused on building a collaborative team culture that addresses challenges with effective solutions.

Commitment to Inclusion

At SAP, we are dedicated to fostering an inclusive culture that prioritizes health, well-being, and flexible working arrangements, ensuring that every individual feels valued and empowered to perform at their best. We believe that our strength lies in the unique skills and perspectives each person brings to our organization, and we are committed to investing in our employees to help them reach their full potential. We strive to unleash talent and contribute to a more equitable world.

Equal Opportunity Employer

SAP is proud to be an equal opportunity workplace and an affirmative action employer. We uphold the values of Equal Employment Opportunity and provide accommodations for applicants with disabilities. Qualified candidates will be considered for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability.

Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.


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