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Client Success Specialist
hace 2 meses
We are seeking 2 Client Success Specialists to play a pivotal role at Kantox, collaborating closely with our Technology, Product, and Sales teams, while enhancing both technical expertise and commercial acumen.
We are in search of a seasoned Client Success Specialist with a background in B2B SaaS platforms, alongside a second candidate eager to embark on their Client Success journey with us, provided they possess knowledge in finance and prior experience in client-facing roles.
Your primary responsibility will be to guarantee that our clients derive maximum value from our services by assisting them throughout their journey with Kantox and delivering an exceptional customer experience.
Engaging with senior stakeholders, including CFOs, you will cultivate a profound understanding of our international corporate clients' operations, conduct quarterly account assessments, and manage key performance indicators such as product utilization, contract renewals, and customer satisfaction.
Additionally, you will address daily inquiries regarding their hedging strategies and proactively take charge to enhance their utilization of our solutions, often collaborating with colleagues from various departments within Kantox.
About the Team
You will be part of a vibrant, international team of 6 individuals. We are a group characterized by an international perspective—curious, exploratory, and open-minded. We thrive on stepping outside our comfort zones to achieve new heights and motivate one another to excel. If you are looking for growth opportunities in a dynamic setting and are excited about challenging yourself, we encourage you to continue reading...
Your Responsibilities at Kantox
- Evaluate your clients' hedging strategies and conduct Quarterly Business Reviews to ensure their goals are met and they receive optimal value from our solutions.
- Manage critical customer situations both internally at Kantox and externally with clients.
- Develop your assigned accounts and enhance the usage of our solutions by identifying upsell opportunities.
- Act as the voice of the customer within Kantox, soliciting feedback and ensuring it is addressed and acted upon internally.
- Assist your clients effectively, efficiently, and amicably with specific support topics on a daily basis (approximately 10% of the role).
Qualifications
Who You Are
- Over 1 year of experience serving corporate clients in roles such as Client Success, Sales, or demanding Customer Service.
- Educational background in Finance, Economics, or Business Administration.
- Experience in a treasury function and exposure to ERP/TMS software is advantageous.
- Strong communication skills, with a native or bilingual proficiency in English and French.
- Excellent analytical skills and the ability to collaborate effectively across teams.
- Outstanding client-facing abilities, experienced in relationship building and stakeholder management.
- Exceptional organizational skills with the capability to work independently.
- A problem-solving mindset and resilience under pressure.
- Enthusiastic about acquiring new skills and advancing your career in Client Success.
What We Offer
- Competitive compensation package.
- Sponsored learning budget for professional development.
- Complimentary private health insurance.
- Free language lessons in Spanish, English, and French.
- Relocation assistance if necessary.
- 31 days of annual leave.
- Discounts on gym memberships and complimentary sports activities.
- Monthly meal vouchers and regular cross-team lunches.
- Daily fresh fruit and a stunning office environment with panoramic views.
Our Culture
- An atmosphere of innovation, accountability, and constructive feedback.
- A diverse and multicultural team representing over 40 nationalities.
- Opportunities for role growth and career development through learning initiatives.
- A collaborative and inclusive culture fostering teamwork and lifelong connections.
- Flexible working arrangements to ensure you can work in a manner that suits you best.
- Testimonials highlight the welcoming culture and supportive environment at Kantox.
About Kantox
Kantox is a leading fintech organization specializing in advanced Currency Management Automation software solutions that assist companies in automating their foreign exchange processes and leveraging currencies for growth.
Our team consists of 170 professionals based in various locations. We have successfully raised over €30 million and achieved profitability in recent years. Thanks to our clients, we continue to experience rapid growth, with clients in 75 countries having exchanged over USD $18 billion with us.
In a recent development, a significant agreement was reached for the acquisition of Kantox, allowing us to operate independently while benefiting from the expertise and market strength of our new partner.
Our Commitment to Diversity, Equity & Inclusion
Kantox is deeply committed to fostering diversity, equity, and inclusion in our hiring practices and throughout the employee experience.
We proudly uphold equal opportunity employment principles and encourage all applicants regardless of their background.
