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Client Success Consultant
hace 3 meses
Empowering Businesses to Thrive
At SAP, we are dedicated to helping you achieve your best. Our organizational culture emphasizes teamwork and a shared commitment to enhancing global business operations. We strive daily to establish a foundation for the future while fostering a workplace that values diversity, promotes flexibility, and aligns with our mission-driven and forward-thinking objectives. We provide a collaborative and supportive team atmosphere, emphasizing continuous learning and development, recognition of individual contributions, and a range of benefits tailored to your needs.
Your Responsibilities
This role is client-facing, providing ongoing assistance and strategic guidance on business transformation and strategy after the sales process concludes. The focus is on building relationships and engaging in proactive support activities that enhance customer satisfaction, product utilization, and retention. You will manage a variety of high-profile and key accounts.
Key responsibilities include:
- Establishing trusted relationships with key stakeholders and decision-makers.
- Identifying and addressing customer needs to deliver value effectively.
• Creating and executing a targeted support engagement plan aimed at achieving significant business outcomes, utilizing a Preferred Success scorecard. - Offering expertise in the use of SAP Cloud solutions, with a concentration on these services.
- Facilitating access to product and functional specialists for specific topics, such as through Empowerment Sessions.
- Delivering personalized Quarterly Release Reviews and Continuous Trend Analysis for risk mitigation, assisting customers in developing strategies that maximize adoption.
- Meeting customer expectations by proactively addressing and coordinating the resolution of their primary concerns, serving as an escalation point, and collaborating with other departments as necessary.
Your Qualifications
- A proven track record in successful account management, demonstrating a proactive learning attitude and creative problem-solving skills in a dynamic environment. You thrive on interactions that lead to customer success and satisfaction, with a keen focus on details, especially in communication, follow-up, and documentation, and you take pride in exceeding customer expectations.
- A strong customer orientation and commitment to quality, along with the ability to engage and collaborate with customer IT and line-of-business decision-makers.
- An understanding of IT environments and lifecycles, particularly concerning SAP Solutions during transitions, implementations, and operational phases for cloud, standalone, or hybrid setups.
- Familiarity with SAP Preferred Success and Cloud Solutions, including associated service offerings, is advantageous.
- Capability to deliver results under pressure, work autonomously, and take ownership of assigned responsibilities (proactive, results-oriented, and pragmatic).
• Excellent communication skills, a strong work ethic, and a positive demeanor.
Education and Experience
- A Bachelor’s or Honours Degree is preferred.
- A minimum of 3 years of experience in Customer Success Management or a similar customer-facing role, with proven success in engaging with dedicated customers at project and senior management levels.
- Fluency in German is required.
- Experience working in global or virtual teams is a plus.
About Your Team
Our team consists of nearly 25 Customer Success Partners based in Ireland, supporting over 520 customers and expanding. Preferred Success ensures customer satisfaction by delivering high-value proactive engagements with efficiency and consistency. Our innovative and adaptable approach places customer outcomes at the forefront of our efforts. We achieve this by providing trusted advisors focused on excellence, implementing tailored engagement plans with best practice content across all cloud solutions.
Bringing Out the Best
SAP innovations empower over four hundred thousand customers globally to collaborate more effectively and leverage business insights. Initially recognized for our leadership in enterprise resource planning (ERP) software, SAP has evolved into a market leader in comprehensive business application software and related services, including database management, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and over one hundred thousand employees worldwide, we are purpose-driven and future-focused, fostering a collaborative team culture and commitment to personal growth. Whether connecting global industries, people, or platforms, we ensure every challenge receives the attention it deserves. At SAP, you can truly bring out your best.
Commitment to Inclusion
SAP's inclusive culture, focus on health and well-being, and flexible working models ensure that everyone, regardless of background, feels valued and can perform at their best. We believe that our strength lies in the unique capabilities and qualities each individual contributes to our organization, and we invest in our employees to inspire confidence and help everyone realize their full potential. We are dedicated to unleashing all talent and creating a more equitable world.
Equal Opportunity Employer:
Qualified candidates will be considered for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates may be required to undergo a background verification with an external vendor.
Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
