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Customer Success Consultant

hace 1 mes

Barcelona, Barcelona, España Siteminder A tiempo completo

About Us

Siteminder is a world-leading hotel commerce platform that helps accommodation owners find and book more guests online - quickly and simply.

We've helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

We're constantly innovating our platform to support 44,500 hotels in 150 countries - with over 100 million reservations processed by Siteminder's technology every year.

About the Role

The Customer Success Consultant works alongside our regional teams to retain and optimize our customers and increase customer lifetime value.

We are looking for candidates with sales experience (high pressure targets, overcoming objections, and quick turnaround) and outstanding customer support skills.

Key Responsibilities

  • Assist customers to achieve maximum value from their product by leveraging deep product and hotel management knowledge
  • Manage daily case & task loads effectively, ensuring that customers are contacted immediately for quick and appropriate resolution
  • Take ownership of customer's problems and seek to identify, respond, and resolve issues before it becomes a conflict, ensuring a satisfactory solution for Siteminder and the customer
  • Be a subject matter expert of drivers of retention and provide insights to the business

Requirements

  • Experience in sales or retention teams
  • Very comfortable talking to customers on the phone in English and Italian
  • Exceptional communication skills, both written and verbal, with the ability to communicate effectively with customers, team members, and leadership
  • Proven experience in sales, customer success, account management, or a similar customer-facing role
  • Experience working with CRM software and customer support tools