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Client Success Partner
hace 2 meses
About the Role:
The Client Success team at Gartner focuses on delivering exceptional customer service and driving client retention. Associates have a portfolio of clients with whom they partner to ensure each client receives value that exceeds their investment in Gartner services.
They identify the client's business priorities and develop effective strategies to support clients through their purchased Gartner services.
Key Responsibilities:
- Build and manage relationships with existing clients, including senior executives and professionals across various business functions and companies.
- Regularly meet and engage with clients to understand their business priorities and recommend programs of action that drive high value, client retention, and client return on investment.
- Onboard new clients, introducing them to Gartner services and capabilities.
- Collaborate with internal Gartner colleagues to maximize the value delivered to clients.
Requirements:
- 0-6 years of relevant professional and/or internship experience.
- Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's or Master's degree preferred.
- Ability to use Arabic (Reading, Writing, and Speaking) at a Business or Native level.
