Partner Success Manager

hace 2 semanas

Barcelona, Barcelona, España Ocado Group A tiempo completo
About Us

Ocado Group is a world-leading technology company that is revolutionizing the way people shop for groceries. With a strong focus on innovation and customer satisfaction, we are constantly developing new technologies and customer propositions to enhance our capabilities and inspire our teams.

Job Description

We are seeking a highly motivated and experienced Partner Success Manager to join our team. As a Partner Success Manager, you will be responsible for working closely with our partners to ensure their success and growth. This will involve collaborating with other teams across the Ocado Group to provide expert knowledge and support in the effective use of our technology solutions.

Key Responsibilities
  • Act as the primary point of contact for partners operational teams for the effective use of our technology solutions
  • Review and maintain excellent knowledge of partner operational KPIs and performance to continually identify and highlight areas of opportunity
  • Work with partners to identify and implement process improvements
  • Ensure that partners are using all of the available and relevant features to drive maximum efficiency and business growth
  • Lead successful deployments and operational go lives for new features and products ensuring partners are prepared and ready
  • Understand partners needs and ensure the system is configured accordingly
  • Use in-depth knowledge of partners operations to proactively identify opportunities for improvement and to support the partner in driving these improvements forward
  • Coordinate with Ocado teams to ensure partners receive the knowledge and information required for successful utilisation of our technology solutions so they deliver on their business objectives
  • Collaborate with other Ocado teams to build and maintain positive partner relationships
  • Share best practice and learnings with partner teams
  • Highlight process improvements within Ocado, partner operations and onsite Ocado teams
  • Constantly balance the needs of partner support requests with conscious respect for contractual commitments and commercial benefits
Requirements
  • Fluent in English and French (essential)
  • Experience in a retail or logistics operation
  • Familiarity with continuous improvement and optimisation processes
  • Stakeholder, relationship building and networking skills
  • A continuous improvement mindset
  • Excellent written and verbal communication
  • Comfortable communicating with large groups of people
  • Self-motivated with an ability to deliver to deadlines and multi-task under pressure
  • Highly organised and resilient with an eye for detail
  • Understanding of project management frameworks
  • Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
  • Energy, enthusiasm and tenacity
Desirable
  • An additional European language
  • Experience of delivering continuous improvement
  • Experience in supporting clients or partners, ideally within a technology solutions or operational environment
  • Experience of working cross-functionally both internally and externally to drive partnerships or projects
  • Business management experience and commercial awareness
  • Ability to think strategically beyond the needs of the organisation today
  • Bachelor degree or equivalent practical experience
  • Experience of working in a client-facing support organisation

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