Partner Success Manager

hace 22 horas

Barcelona, Barcelona, España Ocado Group A tiempo completo

About Us

The Ocado Smart Platform (OSP) is a cutting-edge suite of solutions designed to revolutionize online grocery businesses. Our custom-built solutions are uniquely capable of meeting the evolving expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online.

Our solutions have been developed in-house by our dedicated technology and engineering experts. With over 20 years of innovation, we've designed ways to maximize the efficiency of the entire grocery delivery process.

As a Partner Success Manager, you will work closely with Partners from pre-launch through the lifetime of the contract. You will collaborate with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of OSP and the seamless deployment of new features and products.

This role is hybrid, with a balance of home working and 2-3 days/week based in our Fleury CFC. Travel to our UK Head Office and other Partners' UK and international sites will be required as necessary.

Key Responsibilities:

  • Acting as the primary point of contact for Partners' operational teams for the effective use of OSP
  • Reviewing and maintaining excellent knowledge of Partner operational KPIs and performance to continually identify and highlight areas of opportunity
  • Working with partners to identify and implement process improvements
  • Ensuring that Partners are using all of the available and relevant OSP features to drive maximum efficiency and business growth
  • Leading successful deployments and operational go-lives for OSP features and products, ensuring Partners are prepared and ready
  • Understanding Partners' needs and ensuring the system is configured accordingly
  • Using in-depth knowledge of Partners' operations to proactively identify opportunities for improvement and to support the Partner in driving these improvements forward
  • Coordinating with Ocado teams to ensure Partners receive the knowledge and information required for successful utilization of OSP, so they deliver on their business objectives
  • Collaborating with other Ocado teams to build and maintain positive Partner relationships
  • Sharing best practice and learnings with Partner OSP teams
  • Highlighting process improvements within Ocado, Partner OSP operations, and onsite Ocado teams
  • Constantly balancing the needs of Partner support requests with conscious respect for contractual commitments and commercial benefits

Requirements:

  • Fluent in English and French (essential)
  • Experience in a retail or logistics operation
  • Familiarity with continuous improvement and optimization processes
  • Stakeholder, relationship building, and networking skills
  • A continuous improvement mindset
  • Excellent written and verbal communication
  • Comfortable communicating with large groups of people
  • Self-motivated with an ability to deliver to deadlines and multi-task under pressure
  • Highly organized and resilient with an eye for detail
  • Understanding of project management frameworks
  • Able to handle difficult situations, facing challenges with positivity, confidence, and pragmatism
  • Energy, enthusiasm, and tenacity

Desirable:

  • An additional European language
  • Experience of delivering continuous improvement
  • Experience in supporting clients or partners, ideally within a technology solutions or operational environment
  • Experience of working cross-functionally both internally and externally to drive partnerships or projects
  • Business management experience and commercial awareness
  • Ability to think strategically beyond the needs of the organization today
  • Bachelor degree or equivalent practical experience
  • Experience of working in a client-facing support organization

We are an equal opportunities employer and are committed to treating all applicants and employees fairly and equally.

About Ocado Group:

When our journey started, we were all about changing the way people shop for groceries. 20 years later, we're developing our own groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world.

Transforming an industry also means transforming the way we do business. As we continually develop new technologies and customer propositions, we're looking for the Everyday Pioneers to lead us into the next stage of our evolution: enhancing our capabilities, inspiring our teams, and developing new ways of working.

Changing the way the world shops, for good.

  • Partner Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsOcado Group is a world-leading technology company that is revolutionizing the way people shop for groceries. With a strong focus on innovation and customer satisfaction, we are constantly developing new technologies and customer propositions to enhance our capabilities and inspire our teams.Job DescriptionWe are seeking a highly motivated and...

  • Partner Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsOcado Group is a world-leading technology company that is revolutionizing the way people shop for groceries. With a strong focus on innovation and customer satisfaction, we are constantly developing new technologies and customer propositions to enhance our capabilities and inspire our teams.Job DescriptionWe are seeking a highly motivated and...

  • Partner Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsThe Ocado Group is a world-leading technology and engineering company that designs and operates a world-class suite of solutions for online grocery businesses.Job DescriptionWe are seeking a highly skilled and experienced Partner Success Manager to join our team at Ocado Barcelona. As a Partner Success Manager, you will be responsible for working...

  • Partner Success Manager

    hace 1 semana

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsThe Ocado Smart Platform (OSP) is a cutting-edge suite of solutions for operating online grocery businesses. Our custom-designed solutions are uniquely capable of meeting the complex and evolving expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online.Job DescriptionWe are...

  • Partner Success Manager

    hace 1 mes

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsOcado Group is a world-leading technology company revolutionizing the grocery industry with its innovative solutions. Our mission is to change the way people shop for groceries, and we're looking for talented individuals to join our team.The RoleWe're seeking a highly skilled Partner Success Manager to join our team. As a Partner Success Manager, you...

  • Partner Success Manager

    hace 1 mes

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsOcado Group is a world-leading technology company revolutionizing the grocery industry with its innovative solutions. Our mission is to change the way people shop for groceries, and we're looking for talented individuals to join our team.The RoleWe're seeking a highly skilled Partner Success Manager to join our team. As a Partner Success Manager, you...

  • Partner Success Manager

    hace 3 semanas

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsOcado Group is a world-leading technology company revolutionizing the grocery industry with its innovative solutions. Our mission is to change the way people shop for groceries, and we're looking for talented individuals to join our team.The RoleWe're seeking a highly skilled Partner Success Manager to join our team. As a Partner Success Manager, you...

  • Partner Success Manager

    hace 3 semanas

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsOcado Group is a world-leading technology company revolutionizing the grocery industry with its innovative solutions. Our mission is to change the way people shop for groceries, and we're looking for talented individuals to join our team.The RoleWe're seeking a highly skilled Partner Success Manager to join our team. As a Partner Success Manager, you...

  • Cloud Partner Success Manager

    hace 7 días

    Barcelona, Barcelona, España Acronis A tiempo completo

    Cloud Partner Success ManagerAcronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. We are seeking a Cloud Partner Success Manager to drive quarter-over-quarter cloud revenue growth through assigned partners.Key Responsibilities:Drive...

  • Partner Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsThe Ocado Smart Platform (OSP) is a cutting-edge suite of solutions designed to revolutionize online grocery businesses. Our custom-built solutions are uniquely capable of meeting the evolving expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online.Job SummaryWe are seeking a...

  • Partner Success Manager

    hace 2 semanas

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsThe Ocado Smart Platform (OSP) is a cutting-edge suite of solutions designed to revolutionize online grocery businesses. Our custom-built solutions are uniquely capable of meeting the evolving expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online.Job SummaryWe are seeking a...

  • Ocado Group Partner Success Manager

    hace 7 días

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsThe Ocado Group is a world-class technology and engineering company that has been innovating for over 20 years. Our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online.Job SummaryWe are...

  • Cloud Partner Success Manager

    hace 3 días

    Barcelona, Barcelona, España Acronis A tiempo completo

    About the RoleWe are seeking a highly motivated Cloud Partner Success Manager to join our team at Acronis. As a key member of our Inside Sales Channel Management organization, you will be responsible for driving Annual Recurrent Revenue growth through account planning with dedicated partners, increasing adoption of new services, and retaining a partner.Key...

  • Director of Partner Success

    hace 2 semanas

    Barcelona, Barcelona, España Bitpanda A tiempo completo

    Job Title: Director of Partner SuccessAt Bitpanda, we're on a mission to simplify wealth creation for our customers. As a key member of our team, you'll play a crucial role in driving partner satisfaction, retention, and growth by building and nurturing strong relationships with our BTS partner network.Your MissionAs the Director of Partner Success, you'll...

  • Director of Partner Success

    hace 2 semanas

    Barcelona, Barcelona, España Bitpanda A tiempo completo

    Job Title: Director of Partner SuccessAt Bitpanda, we're on a mission to simplify wealth creation for our customers. As a key member of our team, you'll play a crucial role in driving partner satisfaction, retention, and growth by building and nurturing strong relationships with our BTS partner network.Your MissionAs the Director of Partner Success, you'll...

  • Director of Partner Success

    hace 2 semanas

    Barcelona, Barcelona, España Bitpanda A tiempo completo

    Job Title: Director of Partner SuccessBitpanda is seeking a seasoned professional to lead our Partner Success team. As Director of Partner Success, you will be responsible for driving partner satisfaction, retention, and growth by building and nurturing strong relationships with our BTS partner network.Key Responsibilities:Develop and execute a comprehensive...

  • Director of Partner Success

    hace 2 semanas

    Barcelona, Barcelona, España Bitpanda A tiempo completo

    Job Title: Director of Partner SuccessBitpanda is seeking a seasoned professional to lead our Partner Success team. As Director of Partner Success, you will be responsible for driving partner satisfaction, retention, and growth by building and nurturing strong relationships with our BTS partner network.Key Responsibilities:Develop and execute a comprehensive...

  • Director of Partner Success

    hace 3 días

    Barcelona, Barcelona, España Bitpanda Gmbh A tiempo completo

    About the Role:The Director of Partner Success at Bitpanda will be responsible for driving partner satisfaction, retention, and growth by building and nurturing strong relationships with our BTS partner network.This role requires a strategic thinker with a proven track record in partner management, customer success, and business development.Key...

  • Director of Partner Success

    hace 7 días

    Barcelona, Barcelona, España Bitpanda Gmbh A tiempo completo

    Job DescriptionBitpanda Gmbh is seeking a highly skilled Director of Partner Success to join our team. As a key member of our leadership team, you will be responsible for driving partner satisfaction, retention, and growth by building and nurturing strong relationships with our BTS partner network.Key Responsibilities:Develop and execute a comprehensive...

  • Partner Success Manager

    hace 5 días

    Barcelona, Barcelona, España Ocado Group A tiempo completo

    About UsThe Ocado Smart Platform (OSP) is a cutting-edge suite of solutions designed to revolutionize online grocery businesses. Our custom-built solutions are uniquely capable of meeting the evolving expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online.As an OSP Operations...