Ocado Group Partner Success Manager
hace 7 días
The Ocado Group is a world-class technology and engineering company that has been innovating for over 20 years. Our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online.
Job SummaryWe are seeking a highly skilled and experienced Partner Success Manager to join our team at the Ocado Group. As a Partner Success Manager, you will work closely with Partners from pre-go live through the lifetime of the contract, collaborating with other Partner Success teams and teams across the Ocado Group to ensure Partners receive expert knowledge and support in the effective use of our solutions and the seamless deployment of new features and products.
Key Responsibilities- Act as the primary point of contact for Partners' operational teams for the effective use of our solutions
- Review and maintain excellent knowledge of Partner operational KPIs and performance to continually identify and highlight areas of opportunity
- Work with partners to identify and implement process improvements
- Ensure that Partners are using all of the available and relevant features to drive maximum efficiency and business growth
- Lead successful deployments and operational go-lives for features and products ensuring Partners are prepared and ready
- Understand Partners' needs and ensure the system is configured accordingly
- Use in-depth knowledge of Partners' operations to proactively identify opportunities for improvement and to support the Partner in driving these improvements forward
- Coordinate with Ocado teams to ensure Partners receive the knowledge and information required for successful utilisation of our solutions so they deliver on their business objectives
- Collaborate with other Ocado teams to build and maintain positive Partner relationships
- Share best practices and learnings with Partner teams
- Highlight process improvements within Ocado, Partner operations, and onsite Ocado teams
- Fluent in English and French (essential)
- Experience in a retail or logistics operation
- Familiarity with continuous improvement and optimisation processes
- Stakeholder, relationship building and networking skills
- A continuous improvement mindset
- Excellent written and verbal communication
- Comfortable communicating with large groups of people
- Self-motivated with an ability to deliver to deadlines and multi-task under pressure
- Highly organised and resilient with an eye for detail
- Understanding of project management frameworks
- Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
- Energy, enthusiasm and tenacity
- An additional European language
- Experience of delivering continuous improvement
- Experience in supporting clients or partners, ideally within a technology solutions or operational environment
- Experience of working cross-functionally both internally and externally to drive partnerships or projects
- Business management experience and commercial awareness
- Able to think strategically beyond the needs of the organisation today
- Bachelor's degree or equivalent practical experience
- Experience of working in a client-facing support organisation
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