Ocado Partner Success Manager

hace 3 días

Barcelona, Barcelona, España Ocado Group A tiempo completo

About Us

The Ocado Group is a world-class technology and engineering company that operates online grocery businesses globally. Our custom-designed solutions are uniquely capable of meeting the complex and developing expectations of shoppers, while driving better productivity, greater flexibility, and higher margins for grocery retailers online.

Our solutions have been built in-house by our dedicated technology and engineering experts. We've been innovating for over 20 years, designing ways to maximise the efficiency of the entire grocery delivery process.

Key Responsibilities

  • Act as the primary point of contact for Partners' operational teams for the effective use of OSP
  • Review and maintain excellent knowledge of Partner operational KPIs and performance to continually identify and highlight areas of opportunity
  • Work with partners to identify and implement process improvements
  • Ensure that Partners are using all of the available and relevant OSP features to drive maximum efficiency and business growth
  • Lead successful deployments and operational go-lives for OSP features and products ensuring Partners are prepared and ready
  • Understand Partners' needs and ensure the system is configured accordingly
  • Use in-depth knowledge of Partners' operations to proactively identify opportunities for improvement and to support the Partner in driving these improvements forward
  • Coordinate with Ocado teams to ensure Partners receive the knowledge and information required for successful utilisation of OSP so they deliver on their business objectives
  • Collaborate with other Ocado teams to build and maintain positive Partner relationships
  • Share best practices and learnings with Partner OSP teams
  • Highlight process improvements within Ocado, Partner OSP operations, and onsite Ocado teams
  • Constantly balance the needs of Partner support requests with conscious respect for contractual commitments and commercial benefits

Requirements

  • Fluent in English and French (essential)
  • Experience in a retail or logistics operation
  • Familiarity with continuous improvement and optimisation processes
  • Stakeholder, relationship building and networking skills
  • A continuous improvement mindset
  • Excellent written and verbal communication
  • Comfortable communicating with large groups of people
  • Self-motivated with an ability to deliver to deadlines and multi-task under pressure
  • Highly organised and resilient with an eye for detail
  • Understanding of project management frameworks
  • Able to handle difficult situations, facing challenges with positivity, confidence and pragmatism
  • Energy, enthusiasm and tenacity

We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally.

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