Partner Success Manager

hace 3 semanas

Barcelona, Barcelona, España Ocado Group A tiempo completo

About Us

Ocado Group is a world-leading technology company revolutionizing the grocery industry with its innovative solutions. Our mission is to change the way people shop for groceries, and we're looking for talented individuals to join our team.

The Role

We're seeking a highly skilled Partner Success Manager to join our team. As a Partner Success Manager, you will work closely with our partners to ensure they receive expert knowledge and support in the effective use of our Ocado Smart Platform (OSP). You will collaborate with other teams across the Ocado Group to drive business growth and improve operational efficiency.

Key Responsibilities

  • Act as the primary point of contact for partners' operational teams for the effective use of OSP
  • Review and maintain excellent knowledge of partner operational KPIs and performance to continually identify and highlight areas of opportunity
  • Work with partners to identify and implement process improvements
  • Ensure partners are using all available and relevant OSP features to drive maximum efficiency and business growth
  • Lead successful deployments and operational go-lives for OSP features and products, ensuring partners are prepared and ready
  • Understand partners' needs and ensure the system is configured accordingly
  • Use in-depth knowledge of partners' operations to proactively identify opportunities for improvement and support partners in driving these improvements forward
  • Coordinate with Ocado teams to ensure partners receive the knowledge and information required for successful utilization of OSP, enabling them to deliver on their business objectives
  • Collaborate with other Ocado teams to build and maintain positive partner relationships
  • Share best practices and learnings with partner OSP teams
  • Highlight process improvements within Ocado, partner OSP operations, and onsite Ocado teams
  • Balance partner support requests with conscious respect for contractual commitments and commercial benefits

Requirements

  • Fluent in English and French (essential)
  • Experience in a retail or logistics operation
  • Familiarity with continuous improvement and optimization processes
  • Stakeholder, relationship building, and networking skills
  • A continuous improvement mindset
  • Excellent written and verbal communication
  • Comfortable communicating with large groups of people
  • Self-motivated with the ability to deliver to deadlines and multitask under pressure
  • Highly organized and resilient with an eye for detail
  • Understanding of project management frameworks
  • Able to handle difficult situations, facing challenges with positivity, confidence, and pragmatism
  • Energy, enthusiasm, and tenacity

Preferred Qualifications

  • An additional European language
  • Experience of delivering continuous improvement
  • Experience in supporting clients or partners, ideally within a technology solutions or operational environment
  • Experience of working cross-functionally both internally and externally to drive partnerships or projects
  • Business management experience and commercial awareness
  • Ability to think strategically beyond the needs of the organization today
  • Bachelor's degree or equivalent practical experience
  • Experience of working in a client-facing support organization

What We Offer

Ocado Group is an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are looking for individuality and we value diversity above gender, sexual orientation, race, nationality, ethnicity, religion, age, disability, or union participation.

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