Director of Partner Success

hace 3 días

Barcelona, Barcelona, España Bitpanda Gmbh A tiempo completo

About the Role:

The Director of Partner Success at Bitpanda will be responsible for driving partner satisfaction, retention, and growth by building and nurturing strong relationships with our BTS partner network.

This role requires a strategic thinker with a proven track record in partner management, customer success, and business development.

Key Responsibilities:

  • Execute and develop a comprehensive partner success strategy aligned with overall company goals.
  • Identify opportunities for partners to expand their business with our solutions and work closely with them to drive growth or upsell/cross-sell additional solutions.
  • Lead and mentor a team of Partner Success Managers, providing guidance, coaching, and development opportunities whilst delivering exceptional partner experiences.
  • Proactively monitor key metrics related to partner satisfaction, retention, and growth; use data-driven insights to continuously improve partner success initiatives.
  • Ensure regular engagements and business reviews with our partners to review their business and jointly identify opportunities for business growth (e.g., user acquisition, marketing, additional assets/solution listings).
  • Proactively identify and address any issues or challenges faced by partners, ensuring they are resolved quickly and effectively.
  • Serve as an escalation point for partner-related issues and work to ensure a positive outcome for both the partner and the company.
  • Work closely with sales, marketing, and product teams to align partner success initiatives with overall company objectives.
  • Support the Partner Enablement teams to ensure a smooth onboarding and go-live for our partners.

Requirements:

  • 8+ years of leadership experience in sales with strong foundations in partner management, customer success, and business development in a SaaS or similar B2B enterprise environment, ideally in fintech and/or banking.
  • Experience leading and developing high-performing teams.
  • Strong interpersonal and communication skills with the ability to build and maintain relationships with partners and key stakeholders at all levels.
  • Strategic thinker with excellent problem-solving abilities.
  • Data-driven mindset with the ability to analyse and act on key performance metrics.
  • Ability to manage multiple priorities and thrive in a fast-paced, results-oriented environment.

What We Offer:

  • Hybrid-working model with a 50/50 split between in-office and home, plus 60 Work From Anywhere days annually.
  • Competitive benefits programs and policies shaped by our flexibility-first philosophy.
  • Exclusive premiums when trading on Bitpanda.
  • Company-wide and team events — both in-person and virtually.
  • Bitpanda swag to keep you living the brand.
  • The opportunity to learn and grow as part of Bitpanda's incredible journey towards being Europe's future #1 investment platform.

About Bitpanda:

Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect.

We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

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