Senior Client Success Director
hace 4 semanas
Job Purpose: The Senior Client Success Director will be a key member of the CSL and GV Senior Leadership Teams, reporting directly to the President of Celergo Streamline. This senior role will have full responsibility for ensuring Global Payroll clients realize maximum business value from their relationship with ADP across their lifecycle. Success is measured by retention & renewal rates, willingness to act as reference, share of wallet growth, and client engagement and loyalty as measured by NPS.
Key Responsibilities:
- Build and lead a high-performing Client Success leadership team focused on delivering an exceptional client experience as measured through NPS.
- Work with senior leaders across ADP and our partner network to optimize relationships with clients globally.
- Embed a culture of continuous improvement and strong associate engagement.
- Manage resources and ancillary costs to maximize Revenue Growth, NOI, and Associate and Client Experience.
- Develop the Client Success strategy in conjunction with other Executive leaders.
- Proactively monitor business performance & operating results against plans and objectives, taking adequate steps to correct shortfalls in performance.
- Proactively partner with functional leaders to monitor the health of the business operations as it relates to client loyalty, service, operations, relationship management, contracting, compliance, security, and training.
- Responsible for the direction and supervision of all client success associates with regards to training/coaching, compensation, motivation, and development.
- Actively drive initiatives to improve efficiency in Client Success governance, structures, and processes as well as associate engagement and client loyalty.
- Challenge well-established processes or procedures and generate innovative ideas to creatively enhance client solutions.
- Effectively communicate the strategic importance of projects and create business cases to gain funding and buy-in from key constituents.
- Oversee the deployment and management of disaster recovery efforts (service recovery) within the Client Success organization and manage related field/operational communication channels in partnership with the Global Security organization.
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Senior Director of Global Payroll Client Success
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Barcelona, Barcelona, España Adp A tiempo completoJob DescriptionADP is seeking a Client Success Director to lead a strategic pillar within the Client Success organization. The ideal candidate will have overall responsibility for ensuring the associate and client voice is at the center of all decisions, efforts, approach, and accomplishments.This role will drive the highest level of client partnership and...
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Senior Vice President of Client Success
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Barcelona, Barcelona, España Clevelcrossing - Jobboard A tiempo completoJob Purpose:The Senior Vice President of Client Success will be a key member of the CSL and GV Senior Leadership Teams, reporting directly to the President of Celergo Streamline. This senior role will have full responsibility for ensuring Global Payroll clients realize maximum business value from their relationship with ADP across their lifecycle. Success is...
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Senior Vice President of Client Success
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Client Success Manager
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Global Payroll Client Success Director
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Barcelona, Barcelona, España Adp A tiempo completoJob DescriptionADP is seeking a Client Success Director to lead the Mid-Market Client Success team within the ESI Global Payroll organization. This role is responsible for driving client relationships valued at over $230m and ensuring growth objectives are met.Key Responsibilities:Lead a team responsible for client relationships and partnerships with clients...
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Senior Client Success Manager
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Senior Client Success Manager: Global Enterprises
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Senior Client Success Manager Inicio Inmediato
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Client Success Partner
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Client Success Partner
hace 4 semanas
Barcelona, Barcelona, España Gartner A tiempo completoAbout the Role:The Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment. As a Client Success Partner, you will work closely with clients to understand their business priorities, break down challenges, and identify effective ways to support them in making informed...
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Senior Client Success Manager Inicio Inmediato
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Barcelona, Barcelona, España Adp, Inc. A tiempo completoJob SummaryThe Client Success team at Adp, Inc. plays a vital role in driving client value realization and achieving meaningful outcomes for our global clients. As a Senior Client Success Manager, you will serve as an advocate for our Global Payroll Solution and Service capabilities, driving ADP's message as a world leader in the Global Payroll industry into...
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Senior Client Success Manager: Global Enterprises
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