Client Success Consultant

hace 3 semanas


Barcelona, Barcelona, España SAP A tiempo completo

Empowering Global Success

At SAP, we are dedicated to fostering a culture that promotes innovation and collaboration among our employees. Our commitment to building a diverse workplace allows us to embrace different perspectives, prioritize flexibility, and align our efforts with a purpose-driven vision for the future. We provide a supportive team environment that emphasizes continuous learning, recognizes individual contributions, and offers a range of benefits tailored to your needs.

Your Role

The Client Success Consultant (CSC) – SAP Signavio is responsible for managing the daily operations of designated Cloud customer accounts within the EMEA Region. This role involves developing account management strategies and engagement plans to drive profitable growth for our customers. The primary objectives are to enhance the value that both customers and SAP derive from SAP Signavio and to ensure effective deployment and utilization of all subscribed software. The CSC will act as the main contact for customers, ensuring satisfaction through proactive issue resolution and escalation management.

  • Oversee the overall customer relationship in close partnership with sales teams.
  • Accountable for the overall success of customers, including renewals, adoption of SAP Signavio solutions, customer health, and satisfaction.
  • Create a collaborative success plan aligned with the customer's business objectives.
  • Maintain strategic alignment with customers and drive achievement of their goals.
  • Conduct regular reviews with customers to assess progress.
  • Identify potential renewal risks and work with internal teams to facilitate successful renewals.
  • Spot opportunities for upselling additional services.
  • Serve as a liaison between product management and customers to influence product development.
  • Act as the voice of the customer, sharing insights on use cases and challenges with the SAP Signavio Product team.
  • Collaborate with Professional Services to support customer enablement and deployments.
  • Utilize customer relationships for reference opportunities and marketing narratives, while identifying commercial prospects.

Your Qualifications

  • Experience in business process management or consulting.
  • Previous roles in Customer Success Management or Technical Account Management.
  • Extensive experience in managing large enterprise business transformations, focusing on implementation and value realization.
  • Proven ability to collaborate effectively, build strong relationships, and lead discussions at all organizational levels.
  • In-depth knowledge of SaaS Business Process Management technologies or closely related fields.
  • Demonstrated capability to prioritize effectively in complex problem-solving situations.

Our Commitment to Innovation

SAP's innovations empower over 400,000 customers globally to work more efficiently and leverage business insights effectively. Originally recognized for our leadership in enterprise resource planning (ERP) software, SAP has transformed into a market leader in comprehensive business application software and related services, including database management, analytics, intelligent technologies, and experience management. As a cloud-centric organization with 200 million users and over 100,000 employees worldwide, we are driven by purpose and focused on the future, fostering a collaborative team culture and a commitment to personal growth.

Our Inclusive Culture

At SAP, we believe that our strength lies in our diverse workforce. Our culture of inclusion, emphasis on health and well-being, and flexible working arrangements ensure that every individual feels valued and empowered to perform at their best. We are dedicated to investing in our employees, helping them realize their full potential, and creating a more equitable world. SAP is proud to be an equal opportunity employer, committed to the principles of Equal Employment Opportunity and providing accommodations for applicants with disabilities.

Equal Opportunity Employer:

Qualified candidates will be considered for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates may be required to undergo a background verification process.

Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.


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