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Client Success Strategist

hace 3 meses

Barcelona, Barcelona, España SAP A tiempo completo

Empowering Global Success

At SAP, we are dedicated to fostering an environment where you can excel. Our corporate culture emphasizes teamwork and a collective commitment to enhancing global operations. We strive daily to lay the groundwork for the future, creating a workplace that values diversity, encourages flexibility, and aligns with our mission-driven and forward-thinking initiatives. We provide a collaborative, supportive team atmosphere with a strong emphasis on professional growth, recognition of individual contributions, and a range of benefits tailored to your needs.

Your Responsibilities:

This role is centered around client engagement, offering continuous support and strategic guidance on business transformation topics following the completion of the sales process. The focus is on building strong relationships and implementing proactive support strategies that enhance customer satisfaction, product utilization, and retention rates. You will manage a portfolio of diverse, high-profile accounts.

Key Responsibilities Include:


• Cultivating trusted relationships with key stakeholders and decision-makers.


• Identifying and addressing customer needs, ensuring that value is at the forefront.


• Developing and executing a targeted engagement plan aimed at achieving critical business objectives, supported by a Preferred Success scorecard.


• Offering expertise in the utilization of SAP Cloud solutions, with a focus on maximizing their benefits.


• Facilitating access to product and functional expertise through specialized sessions.


• Delivering personalized quarterly reviews and ongoing trend analysis to mitigate risks and support customers in formulating effective adoption strategies.


• Meeting customer expectations by proactively resolving their primary concerns, serving as an escalation point, and collaborating with various departments as necessary.

Your Qualifications:

You possess a proven track record in account management, demonstrating a proactive learning attitude and creative problem-solving skills in a dynamic environment. You thrive on interactions that lead to customer success and satisfaction, paying close attention to detail in communication, follow-up, and documentation, and you take pride in surpassing customer expectations.


• Strong customer orientation and commitment to quality, with the ability to engage and collaborate with IT and line-of-business decision-makers.


• Familiarity with IT landscapes and lifecycles, particularly concerning SAP Solutions during transitions, implementations, and operational phases for cloud, standalone, or hybrid environments.


• Knowledge of SAP Preferred Success and Cloud Solutions, along with associated service offerings, is advantageous.


• Capacity to deliver results under pressure, work autonomously, and take ownership of assigned responsibilities (proactive, results-driven, and pragmatic).


• Excellent communication skills, a strong work ethic, and a positive demeanor.

Education and Experience:


• A Bachelor’s or Honours Degree is preferred.


• A minimum of 3 years of experience in Customer Success Management or a similar customer-facing role, with proven success in engaging with dedicated clients at the project and senior management levels.


• Fluency in one of the following languages is required: Arabic or Turkish.


• Experience working in global or virtual teams is a plus.

About Your Team:

Our team consists of nearly 25 Customer Success Managers based in Ireland, supporting over 520 customers and expanding. The Preferred Success initiative ensures customer success through high-value proactive engagements delivered with efficiency and consistency. Our innovative and adaptable approach places customer outcomes at the core of our operations, providing trusted advisors committed to excellence and tailored engagement plans utilizing best practices across all cloud solutions.

Unleash Your Potential:

SAP innovations empower over four hundred thousand customers worldwide to collaborate more effectively and leverage business insights. Originally recognized for our leadership in enterprise resource planning (ERP) software, SAP has evolved into a market leader in comprehensive business application software and related services, including database management, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees globally, we are driven by purpose and focused on the future, fostering a collaborative team culture and a commitment to personal development. We ensure that every challenge receives the attention it deserves.

Commitment to Inclusion:

SAP's inclusive culture, emphasis on health and well-being, and flexible working arrangements ensure that everyone feels valued and can perform at their best. We believe that our strength lies in the unique talents and qualities each individual brings to our organization, and we invest in our employees to inspire confidence and help them reach their full potential. We are dedicated to unleashing all talent and creating a more equitable world.

Equal Opportunity Employer:

Qualified applicants will be considered for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates may be required to undergo a background verification process.