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Client Success Specialist
hace 2 meses
JOIN OUR TEAM
Are you enthusiastic about delivering exceptional onboarding experiences and unparalleled support to clients? If so, you are in the right place We are seeking a Customer Success Manager to oversee our cloud-based compliance software offerings. Your role will encompass everything from strategic planning and implementation to fostering enduring business relationships, ensuring that you guide and assist your contacts in identifying optimal solutions for their needs. Interested? Keep reading. ;-)EQS Group stands as a premier international provider of cloud software specializing in corporate compliance and investor relations. By partnering with EQS Group, numerous organizations worldwide cultivate trust by adhering to intricate national and international disclosure mandates, mitigating risks, and communicating transparently with stakeholders.
Transparency is a core value for us. We openly share our commitments to sustainability, diversity, equality, and well-being on our website and social media platforms. We do this for you, for us, for everyone – fairly and publicly.
Our success hinges on attracting talented individuals who bring enthusiasm to their work, embrace responsibility, and support one another to cultivate a trustworthy environment.
Help us revolutionize together
OUR CULTURE DRIVES OUR BENEFITS
You matter. We foster a trusting environment and promote lifelong learning for your personal growth. Set development goals, receive guidance, and regular feedback. We are here to support your journey to success. Embracing our values. Take charge of diverse tasks, discover what you enjoy, and carve your path to make a meaningful impact with us. Positive atmosphere. Engage in regular team events, celebrations, and collaborate with a talented international team united by a common goal. Be part of an exciting journey. Contribute to our success story as we aim to become the leading European cloud provider for corporate compliance and investor relations solutions. Work-life balance is essential. Enjoy a modern office environment with flexibility through our hybrid-working model, allowing you to arrange your working hours and work from abroad within the EU. We provide 24 days of paid vacation – because your time off is as important to us as you are. Additional perks. We offer exciting benefits such as meal vouchers for healthy breaks and corporate shopping advantages. Health is a priority. We provide private health insurance and access to corporate mental health counseling.YOUR IMPACT
Within our Customer Success Team, we strive to deliver the best possible experience for our clients. And for this, we need you.Here’s a glimpse of how you would contribute:
You will plan and oversee new client projects, ensuring successful onboarding. You will maintain service level agreements and proactively advise clients on technical matters. You will be responsible for long-term client retention, satisfaction, and success within your portfolio. You will collaborate closely with sales, service, marketing, and product teams to integrate client feedback into new solutions and continuously enhance client engagement. You will remain adaptable to further develop in your field and embrace new challenges.
THIS IS YOU
Let’s ensure our clients are not only satisfied but also successful.To excel in this role, you should:
Possess excellent communication and interpersonal skills along with the ability to manage escalation cases with diplomacy, tact, and composure in Italian & English. Have a desire to work in a dynamic, international, and innovative environment and to collaborate in virtual teams. Bring relevant experience in a customer-facing role: Implementation/Onboarding Management, Customer Relationship/Service Management, Project Management, or Customer Success (ideally B2B; SaaS/software sector). Exhibit strong project management skills and a hands-on mentality.
About us
Thousands of organizations globally utilize EQS Group's products to build trust by reliably and securely meeting complex regulatory requirements, minimizing risks, and transparently reporting on business performance and its societal and environmental impact. Founded in Munich in 2000, EQS Group now employs around 600 professionals and operates in the world’s key financial centers.EQS Group's offerings are consolidated in cloud-based software EQS COCKPIT. This platform enables the professional management of compliance processes in areas such as whistleblower protection, case handling, policy management, and approval processes, alongside business partners, insider lists, and reporting obligations.
Listed companies also benefit from a global newswire, investor targeting, contact management, IR websites, digital reports, and webcasts for efficient and secure investor communication.
At EQS Group, we are committed to the principles of equal employment opportunity and inclusion. We believe that diverse employees are crucial to our success and should be provided opportunities to thrive in a barrier-free, non-discriminatory environment. We take pride in fostering an inclusive workplace that promotes your development, regardless of your race, color, sex, religion, sexual orientation, gender identity, age, national origin, marital status, or any other aspect that makes you unique.
Furthermore, at EQS Group, security is everyone's responsibility. As a member of our team, adhering to our information security policies and considering information security in your daily activities is an essential aspect of your role, regardless of your title.
