Nurture Partner Success Manager

hace 1 semana

Madrid Centro, Madrid, España Acronis A tiempo completo
About the Role

We are seeking a highly skilled Nurture Partner Success Manager to join our team at Acronis, a world leader in cyber protection. As a key member of our Channel Management organization, you will be responsible for driving consumption, engagement, and preventing churn of our Acronis Service Providers across the NEUR region.

Key Responsibilities
  1. Partner Engagement: Drive partner's engagement and satisfaction throughout the entire partner lifecycle, ensuring they are fully utilizing our services and achieving their goals.
  2. Service Provider Management: Ensure assigned Service Providers are engaged with Acronis, including:
    1. Backing up customer or their own data.
    2. Consuming services on or above their monthly commitment.
    3. Protecting workloads, adding new ones.
    4. Passing certifications.
    5. Logging into the Management Console, Partner Portal, Academy.
  3. Communication and Collaboration: Run, prepare, and actively participate in calls, Zoom sessions, email communication, and surveys to connect with Acronis Service Providers and guide them through all needed training sessions, resources, and tools.
  4. Churn Prevention: Avoid churn and retain Service Providers through maximum effort, maintaining regular contact with every partner depending on priority.
  5. Research and Preparation: Research before reaching out to a Service Provider and prepare questions based on it, using the company's website, LinkedIn profile, and any other public information about the company or contact.
  6. Collaboration with Internal Teams: Co-operate with all related departments at Acronis such as Solution Engineers, Support, Sales Enablement, Product Management, etc.
Requirements

The ideal candidate will have experience in account management and a passion for Data Protection and Cyber Security. They will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

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