Nurture Partner Success Manager

hace 2 días

Madrid, Madrid, España Acronis A tiempo completo

About Acronis

Acronis is a world leader in cyber protection, empowering people by providing cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.

Job Summary

We are looking for a Nurture Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world. As a key member of our Channel Management organization, you will work closely with a portfolio of service providers utilizing Acronis Cyber Protect Cloud.

Key Responsibilities

  • Drive partner engagement and satisfaction throughout the entire partner lifecycle.
  • Ensure assigned service providers are engaged with Acronis, which includes:
    • Backing up customer or their own data.
    • Consuming services on or above their monthly commitment.
    • Protecting workloads, adding new ones.
    • Passing certifications.
    • Logging into the Management Console, Partner Portal, Academy.
  • Run, prepare, and actively participate in calls, Zoom sessions, email communication, and surveys.
  • Connect with Acronis service providers using approved tools.
  • Guide service providers through all needed training sessions, resources, and tools.
  • Guide partners to adopt Acronis Automation tooling to increase their operational efficiency.
  • Avoid churn and retain service providers through maximum effort.
  • Maintain regular contact with every partner depending on priority.
  • Research before reaching out to a service provider and prepare questions based on it.

Requirements

  • Experience in account management.
  • Passion for Data Protection and Cyber Security.
  • Ability to work in a dynamic, global team and thrive in a fast-paced and rapidly changing work environment.
  • Embody all of Acronis' company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

What You'll Bring

  • Drive business growth through strategic partnerships.
  • Develop and execute plans to increase partner engagement and satisfaction.
  • Collaborate with cross-functional teams to achieve business objectives.
  • Stay up-to-date with industry trends and developments in Data Protection and Cyber Security.

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