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Nurture Partner Success Manager

hace 2 meses

Madrid, Madrid, España Acronis A tiempo completo
About the Role

We are seeking a highly motivated and experienced Cyber Protection Expert to join our Channel Management organization as a Nurture Partner Success Manager. In this role, you will be responsible for driving consumption, engagement, and preventing churn of the Acronis Service Providers across the NEUR region.

Key Responsibilities
  • Partner Engagement: Drive partner's engagement and satisfaction throughout the entire partner lifecycle.
  • Service Provider Management: Ensure assigned Service Providers are engaged with Acronis, which includes:
    • Backing up Customer's or their own data
    • Consuming services on or above their monthly commitment
    • Protecting workloads, adding new ones
    • Passing certifications
    • Logging into the Management Console, Partner Portal, Academy
  • Communication and Collaboration: Run, prepare and actively participate in calls, zoom sessions, email communication, and surveys.
  • Training and Support: Guide Service Providers through training sessions, resources, and tools.
  • Churn Prevention: Avoid churn and retain Service Providers.
  • Regular Contact: Maintain regular contact with every partner depending on priority.
  • Research and Preparation: Research before reaching out to a Service Provider and prepare questions based on it.
  • Additional Contacts: If needed, find additional contacts of a Service Provider via LinkedIn, Salesforce database, and connections.
  • Collaboration with Departments: Co-operate with all related departments at Acronis such as Solution Engineers, Support, Sales Enablement, Product Management, etc.
  • Documentation and Demo Sessions: Document all activities in Salesforce and conduct demo sessions via Zoom with camera on.
  • Brand Messaging and Differentiators: Understand Acronis brand messages and communicate them effectively to prospects. Understand Acronis' key competitors and effectively communicate differentiators of our products/solutions.
  • Coaching and Training: Receive coaching feedback and participate in individual coaching sessions. Pass obligatory quarterly upskill training sessions.
Requirements
  • Industry Experience: Equivalent industry experience (preferably cybersecurity)
  • Channel Sales Experience: Channel sales/Partner account manager/Channel development position within a software vendor, with a minimum of 3+ years sales and marketing experience in the software industry
  • Cloud Market Business Model: In-depth channel and field sales experience with an understanding of the cloud market business model
  • Communication and Planning Skills: Strong presentation, communication, and planning skills
  • Language Skills: Fluent in English, both written and verbal
  • Self-Motivation and Discipline: Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment
  • Team Player: Team player with a positive attitude who thrives in a global environment
  • Adaptability: Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies
  • Persistence and Closing Skills: Highly persistent in follow-up conversations, negotiations, and closing sales skills
  • Presentational and Interpersonal Skills: Strong presentational, communication, interpersonal, planning, and time management skills
  • Passion and Commitment: Passion and commitment to succeed by working hard and never giving up
About Acronis

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete, and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities in which we live. Mutual trust, respect, personal achievement, individual leadership, and a belief that we can contribute to the world every day are the cornerstones of the Acronis Team.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.