Strategic Partner Success Manager

hace 1 semana


Madrid, Madrid, España Tempo Software A tiempo completo

At Tempo, we're dedicated to empowering teams to build better, together. As the creators of top-selling Atlassian Marketplace apps, we support over 29,000 customers, including a third of the Fortune 500 companies, and collaborate with hundreds of Solutions Partners globally. Our solutions enable teams to focus and optimize around their highest priorities by orchestrating creation and delivery.

Since our inception in 2009 with our popular time-tracking solution, we've expanded our product suite to include resource and capacity planning, project cost tracking, project and program management, and strategic roadmapping.

In 2021, Tempo acquired Roadmunk, a roadmapping solution favored by product management teams, and ALM Works, creators of the Structure for Jira suite.

In 2023, we further expanded our portfolio by acquiring LiquidPlanner's capacity planning platform and Old Street Solutions (maker of Custom Charts).We envision a world where everyone inside an organization works harmoniously on the most impactful opportunities aligned with their mission.

As a Partner Customer Success Manager at Tempo, you will be responsible for managing both Channel Partner and direct Customer relationships.

You will drive a best-in-class customer journey, from onboarding to renewal, for our largest clients, including Fortune 500 companies. You'll play a pivotal role in empowering customers and partners to optimize their strategic portfolios, leveraging Tempo's suite of applications across ecosystems.

Key Responsibilities:

  • Drive the development and implementation of our Enterprise GTM Customer and Channel Partner strategy, including success plans, QBRs, cross-selling, and renewal forecasting
  • Create value engagement frameworks by interpreting customer company/financial performance and other relevant data sources
  • Establish business objectives and goals with Channel Partners and direct Customers, building measurable success plans and setting communication cadences to deliver ROI and operational reviews
  • Develop innovative ways to share impactful data and insights with Customers/Partners, aligning with their success drivers through operational reviews and Strategic Business Reviews
  • Increase customer engagement across complex, global accounts by applying data insights, product knowledge, and industry expertise
  • Support complex product implementations, ensuring alignment with customer objectives and success criteria, and driving user adoption at scale
  • Act as a change agent for both internal systems/processes and external product/workflow management


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