Strategic Partner Manager
hace 2 semanas
Tempo is a leading provider of project management and team collaboration solutions. Our mission is to help teams build better, together.
About the RoleWe are seeking a highly skilled Partner Customer Success Manager to join our team. As a key member of our customer success organization, you will be responsible for managing both Channel Partner and direct Customer relationships. Your primary focus will be on driving a best-in-class customer journey, from onboarding to renewal, for our largest clients, including Fortune 500 companies.
Key Responsibilities- Develop and implement our Enterprise GTM Customer and Channel Partner strategy, including success plans, QBRs, cross-selling, and renewal forecasting.
- Create value engagement frameworks by interpreting customer company/financial performance and other relevant data sources.
- Establish business objectives and goals with Channel Partners and direct Customers, building measurable success plans and setting communication cadences to deliver ROI and operational reviews.
- Develop innovative ways to share impactful data and insights with Customers/Partners, aligning with their success drivers through operational reviews and Strategic Business Reviews.
- Increase customer engagement across complex, global accounts by applying data insights, product knowledge, and industry expertise.
- Support complex product implementations, ensuring alignment with customer objectives and success criteria, and driving user adoption at scale.
- Act as a change agent for both internal systems/processes and external product/workflow management.
To succeed in this role, you will need to have a strong understanding of our products and solutions, as well as a proven track record of driving customer success and growth. You will be a strategic thinker with excellent communication and interpersonal skills, able to build strong relationships with customers and partners.
Why Tempo?At Tempo, we offer a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to helping our customers achieve their goals and are passionate about delivering exceptional customer experiences.
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