Nurture Partner Success Manager

hace 3 días

Madrid, Madrid, España Acronis A tiempo completo

**About Acronis**

Acronis is a world leader in cyber protection, empowering people by providing cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.

**Job Summary**

We are seeking a highly motivated and experienced Nurture Partner Success Manager to join our Channel Management organization. As a key member of our team, you will be responsible for driving consumption, engagement, and preventing churn of the Acronis Service Providers across the NEUR region.

**Key Responsibilities**

  • Drive partner engagement and satisfaction throughout the entire partner lifecycle.
  • Ensure assigned Service Providers are engaged with Acronis, which includes, but is not limited to:
    • Backing up Customer's or their own data.
    • Consuming services on or above their monthly commitment.
    • Protecting workloads, adding new ones.
    • Passing certifications.
    • Logging into the Management Console, Partner Portal, Academy.
  • Run, prepare and actively participate in calls, Zoom sessions, email communication, and surveys.
  • Connect with Acronis Service Providers using approved tools.
  • Guide Service Providers through all needed training sessions, resources, and tools.
  • Guide partners to adopt Acronis Automation tooling to increase their operational efficiency.
  • Avoid churn and retain Service Providers.
  • Maintain a regularity and frequency of contact with every partner depending on priority.
  • Research before reaching out to a Service Provider and prepare questions based on it.
  • Find additional contacts of a Service Provider via LinkedIn, Salesforce database, and connections.
  • Cooperate with all related departments at Acronis.
  • Document all activities in Salesforce and conduct demo sessions via Zoom with camera on.
  • Understand Acronis brand messages and communicate them effectively to prospects.
  • Understand Acronis' key competitors and effectively communicate differentiators of our products/solutions.

**Requirements**

  • Experience in account management.
  • Passion for Data Protection and Cyber Security.
  • Ability to work in a dynamic, global team.
  • Thrives in a fast-paced and rapidly changing work environment.
  • Embodies all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

**What You'll Get**

  • A chance to be part of a world-leading company in cyber protection.
  • A dynamic and global work environment.
  • Opportunities for growth and development.

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